[quote author=GreshamH link=topic=5064.msg62182#msg62182 date=1225729788]
I order well over $20K a year from them and in the last 5 years I have had zero problems.
[/quote]
I guess it's my bad luck. I ordered a PVC pipe (HD doesn't have). I asked them several time about the shipping cost. The guy kept saying what you see on the invoice is what we charged. I didn't finished the order and all the sudden the stuff showed up at my door. They send me an invoice later and I paid for it. A week later, the shipping company sent me another invoice and ask me pay for the shipping. I emailed McMaster and asked them whatzup. They said they screwed up but want me to pay for the shipping anyway. If it was like $10 or $30, I would pay but they wanted over $130 for it so I didn't. They sent me to collection. I forwarded them all the emails but after several threating phone calls, I was pissed. I used all the nice word when they called so they stopped calling me.