We never shop at HD. We bought an OPEN box of flooring there. We didn't like it so we took it back to the store. They wouldn't return it cause it was OPEN. Then they had the gall to tell us that at the end of the day they THROW OUT all open boxes of flooring. We went back to the flooring manager and he totally contradicted the store manager. That they keep the open boxes around because people want to try them out to see how they work. So that manager accepted the return. We then emailed a complaint to HD and their response was "we can refuse the return of ANY ITEM we choose". Never gone back since.