And what observations were that? I got all my fish except two clowns and the recent hippo and Naso tang from violet sea. Had them for 8 months athey thrived until recently.
When was the last time you went to violet sea? Have you seen the new store? What other store offers a warranty on life stock? I don’t see Neptune, Clearwater or aquatic collection doing this. ONLY one I know that offers a live
Stock guarantee is violet sea.
ED buys from a wholesaler I’ve seen the truck pull up and unload in person.
Violet sea is a direct importer of fish. So yes let’s go to the source. If you want to pay more for a designer or regular clown be my guest. Just know that if the fish dies you will have no warranty .
Violet Sea offers a 48 hr warranty (fish only) for walk-ins. At their discretion.
Quote from their website:
For Walk-in customers to our physical location in San Jose, CA: we offer store credit if the fish dies(for fish only, not for invertebrates or corals) within 48 hrs of the purchase (at our discretion). Proof of purchase required. (Send a whole one minute Video to us :Fish should be out of water and on a dry white paper. Video of fish inside the water is not acceptable). Video must be clear and poor quality video will be rejected as we won't be able to determine whether the fish is still alive or dead.
When a customer walks in to the store, and selects the fish that he or she Likes/wants, it is assumed that the fish had met the customer's satisfaction, and after the customer takes the fish home it is his or her responsibility to quarantine the fish properly, Treat the fish properly, keep the fish alive and feed the fish regularly etc. Keep in mind we haven't selected the customer's fish but the customer himself or herself has selected the specimen to his or her liking. It becomes part of the customer's hobby after that point, and we are not responsible for customer's hobby or fish keeping ability in anyway or form. We sell live specimen in good condition, and after the transaction is complete we don't take returns and there is no refund for fish.
For corals and invertebrates we simply don't accept any returns and don't offer any refunds or credits even if they die within 48 hrs. The minute you walk out with the specimens that you liked and purchased, it is your responsibility to keep them alive.
Please read our return and refund policy carefully and understand it before making the purchase. If you have any questions then ask us and we will explain clearly. We offer fish at a reasonable price and this is best we can do at this time. Have a great day!