jonmos75
Supporting Member
Neptune Systems, one of the fastest growing and most forward thinking companies in the marine aquarium industry, is seeking a new Customer Support Representative to join our team.
Our preferred candidate is someone with a passion for BOTH Saltwater Aquariums AND all things technical. This technical knowledge should include familiarity with PC/Mac configuration and home networking concepts. Most of all, this person MUST be self-motivated, customer-focused, and have a passion for customer satisfaction. This is a critical and high-profile role in the company as this individual will have direct contact with our customers, solving their problems, and helping them get the most out of their Neptune Systems’ products.
The typical work day consists of providing superior phone-based customer support, email support, helping set up networking and configuration of our products, and handling warranty and RMA issues.
This position is a full-time position, will be based in Morgan Hill, CA, and telecommute employment is possible for the right candidate. Relocation assistance is possible for a person with the right skill-set. Compensation range is between $17-$35/hr with salary options available to the right candidate.
Please submit your resume with a cover letter explaining why you think you are the right candidate for Neptune Systems and why you would like to work in the Aquarium Industry. Cover letters that do not include this will not be considered.
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
Qualifications:
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with networking troubleshooting (routers, forwarding, etc.)
• Customer empathy (can put yourself in customers shoes)
• Must have excellent people-skills " even when dealing with difficult people
• Able to think and reason in an analytic fashion
• Experienced Saltwater Reef Aquarist
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Must be able to commute to our Morgan Hill, CA office
Compensation:
• $17-$35 per hour
Benefits:
• Medical
Employment Type:
• Full Time
Please submit your resume with a cover letter to the link below explaining why you think you are the right candidate for Neptune Systems and why you would like to work in the Aquarium Industry. Cover letters that do not include this will not be considered.
If interested, please PM me @jonmos75 or resumes@neptunesystems.com
Our preferred candidate is someone with a passion for BOTH Saltwater Aquariums AND all things technical. This technical knowledge should include familiarity with PC/Mac configuration and home networking concepts. Most of all, this person MUST be self-motivated, customer-focused, and have a passion for customer satisfaction. This is a critical and high-profile role in the company as this individual will have direct contact with our customers, solving their problems, and helping them get the most out of their Neptune Systems’ products.
The typical work day consists of providing superior phone-based customer support, email support, helping set up networking and configuration of our products, and handling warranty and RMA issues.
This position is a full-time position, will be based in Morgan Hill, CA, and telecommute employment is possible for the right candidate. Relocation assistance is possible for a person with the right skill-set. Compensation range is between $17-$35/hr with salary options available to the right candidate.
Please submit your resume with a cover letter explaining why you think you are the right candidate for Neptune Systems and why you would like to work in the Aquarium Industry. Cover letters that do not include this will not be considered.
You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
Qualifications:
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Experience with networking troubleshooting (routers, forwarding, etc.)
• Customer empathy (can put yourself in customers shoes)
• Must have excellent people-skills " even when dealing with difficult people
• Able to think and reason in an analytic fashion
• Experienced Saltwater Reef Aquarist
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint
• Must be able to commute to our Morgan Hill, CA office
Compensation:
• $17-$35 per hour
Benefits:
• Medical
Employment Type:
• Full Time
Please submit your resume with a cover letter to the link below explaining why you think you are the right candidate for Neptune Systems and why you would like to work in the Aquarium Industry. Cover letters that do not include this will not be considered.
If interested, please PM me @jonmos75 or resumes@neptunesystems.com
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