sfsuphysics
Supporting Member
So last night was the last day of the 10% sale off quite a few items, I am getting low on kalkwasser so look at what options are available, ultimately decided on the BRS "Pharma" kalkwasser (that's another post in itself). Add it to the cart, it normally is $30+ but with the 10% off it's 27.98, not sure if that gets me free shipping, forgot how much it was... $25? so click on checkout and see
Subtotal : $27.98
Shipping: FREE
Sales tax: 0.00
[PLACE ORDER]
Ok groovy click on the "Place order" button, and this is a moment that's probably on me... they have my card and info on file so it automatically processes it, then I notice a little bar that says "Free shipping on orders over $29" strange I click on "My Orders" and see that my order cost $35 and change, $4.99 shipping, and some sales tax. Now this kind of pissed me off, but later found there's a glitch/bug on their site that does this if you place something in a cart an immediately go to checkout which bypasses all the "review order" screens.
Now I placed this order at like 10:30pm, so there was no one there to contact after hours, so I sent an email asking to cancel the order. Then this morning, at a little after 7am, I get an email back with a "sorry but your order already shipped" now that alone left me a little perplexed, are they seriously that slow that my order went got packed up, and shipped first thing in the morning? Now I managed to chat with someone today who told me the same thing, but he refunded the shipping to me so all was good.
Here's the part I don't feel right about, I get this a UPS notification, and the timeline says the label was actually created at 5:30pm, not 7:30am when they claimed it was already shipped. It also says shipped at 8:42pm. Now I realize that those notification tools the shipping companies use sometimes are... less than helpful... but it does make more sense that "it already shipped" at 7:30am. Because I know they didn't pack it the prior night unless they do 24 hour packing (doubtful), and to think it was all packed up so early in the morning AND UPS had morning pickups left me wondering.
Basically I'm curious if BRS just straight up lied to me to keep the order going, or if their customer service simply doesn't have enough info and somewhere on a computer it was in a position where they feel they can't "undo" the procedure. Either way, considering it was "3 day shipping" and it's supposed to show up a full 7 days "after it shipped" does make me think it's more on the side of lying to me, and they did the land mule shipping method that cost less because they didn't make a shipping label until later that night.
Subtotal : $27.98
Shipping: FREE
Sales tax: 0.00
[PLACE ORDER]
Ok groovy click on the "Place order" button, and this is a moment that's probably on me... they have my card and info on file so it automatically processes it, then I notice a little bar that says "Free shipping on orders over $29" strange I click on "My Orders" and see that my order cost $35 and change, $4.99 shipping, and some sales tax. Now this kind of pissed me off, but later found there's a glitch/bug on their site that does this if you place something in a cart an immediately go to checkout which bypasses all the "review order" screens.
Now I placed this order at like 10:30pm, so there was no one there to contact after hours, so I sent an email asking to cancel the order. Then this morning, at a little after 7am, I get an email back with a "sorry but your order already shipped" now that alone left me a little perplexed, are they seriously that slow that my order went got packed up, and shipped first thing in the morning? Now I managed to chat with someone today who told me the same thing, but he refunded the shipping to me so all was good.
Here's the part I don't feel right about, I get this a UPS notification, and the timeline says the label was actually created at 5:30pm, not 7:30am when they claimed it was already shipped. It also says shipped at 8:42pm. Now I realize that those notification tools the shipping companies use sometimes are... less than helpful... but it does make more sense that "it already shipped" at 7:30am. Because I know they didn't pack it the prior night unless they do 24 hour packing (doubtful), and to think it was all packed up so early in the morning AND UPS had morning pickups left me wondering.
Basically I'm curious if BRS just straight up lied to me to keep the order going, or if their customer service simply doesn't have enough info and somewhere on a computer it was in a position where they feel they can't "undo" the procedure. Either way, considering it was "3 day shipping" and it's supposed to show up a full 7 days "after it shipped" does make me think it's more on the side of lying to me, and they did the land mule shipping method that cost less because they didn't make a shipping label until later that night.
