Crazy that you mentioned this while I was ordering. I just went through a whole ordeal where FedEx delayed 2 priority overnight shipments. One being as long as 5 days.
POTO got that awesome 14 day guarantee and honored it the first time. Sent me out a whole new set of frags piggybacking with another reefnBid order. Then FedEx struck again.
I though all was lost because they don't replace replacements, but Jessica at POTO sent me a new pack with everything in it again, this time via UPS.
Ive ordered numerous frags from alot of big vendors, none would have done that, even if I showed it RTN'd in the bag.
Reefnbid / POTO's service is, by far, the best experience with a coral vendor online. Glad we got establishments that still put value in customer service...especially when things go wrong.
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