Coral reefer
Past President
He moved a tank earlier and none of the apex stuff is coming back online. Can Vincent’s or anyone help him?
Last edited:
Fish doc needs help
- Thread starter Coral reefer
- Start date
Oakland Evan
Guest
Hmm, is it connected to Wifi or hard wired in?
Which Apex head unit? Did you move it in the same building where the wifi is the same?
Coral reefer
Past President
I’m not there and my phone died earlier. If anyone honks hey can’t help him text me or pm fish doctor.
Coral reefer
Past President
It was at an apartment where the WiFi had been shutoff for the last month or more. Moved to a new building. Not sure if there was WiFi yet but I think so
Coral reefer
Past President
Believe it wasn’t the newer EL one. Different building, but maybe same router as it used to Be connected to. Not sure if that bag matters or the modem or if it’s gonna be different because it’s a new address. Who knows. I hate using computers.
I've been honing, but no response.
Coral reefer
Past President
I think you meant honking?
fishdoctor
Guest
Hey all and happy Monday to you.
Here is the issue I am having..
After moving tank to a new location and after getting apex back online in fusion the power bar (eb8) is not powering the outlets. Unit is an Apex El with Wi-fi built in.
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Here is the issue I am having..
After moving tank to a new location and after getting apex back online in fusion the power bar (eb8) is not powering the outlets. Unit is an Apex El with Wi-fi built in.
Sent from my iPhone using Tapatalk
fishdoctor
Guest
Here is the response from Neptune.
Which did not work and we tried it a half dozen times.
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Which did not work and we tried it a half dozen times.
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fishdoctor
Guest
Waiting for Neptune to open this morning and calling them to try and get this issue resolved if anybody has any other information regarding this please help I’m sure it would help me and my customer and possibly another bar member at a later date.
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Sent from my iPhone using Tapatalk
Vhuang168
Guest
Give me access. I will need the serial number to the Apex.
support.neptunesystems.com
How to make Neptune Support authorized on your Apex Fusion Account
If you are needing some questions answered about your Apex or having some trouble, then it will be helpful to add Neptune Support as an Authorized User to your account. Follow these simple steps to add Neptune Support from your Fusion List ...
support.neptunesystems.com
fishdoctor
Guest
Give me access. I will need the serial number to the Apex.
How to make Neptune Support authorized on your Apex Fusion Account
If you are needing some questions answered about your Apex or having some trouble, then it will be helpful to add Neptune Support as an Authorized User to your account. Follow these simple steps to add Neptune Support from your Fusion List ...
It’s already set up with access to fusion given to Neptune support serial number is #9727
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Vhuang168
Guest
You only gave us Control. Need Manage to be able to get deeper into the system.
fishdoctor
Guest
This is for another member @Schmitty I am not onsite to troubleshoot now but thank you for your response and help in this matter it is a new issue I have not had in the past and has made this tank move very stressful and time consuming to say the least.
He is looking to purchase a new eb8 from AC today while this one is out for repair. Not sure if he has done this yet but that was his current plan to get this resolved as quickly as possible. I will forward this thread to him regardless. Thanks again, have a great week.
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