I bought a full setup including reefer 170 tank at neptunes last year. Less than a week later they released new model of tank. I was also sold an xr15 at full msrp that was about more than 5 years old from current model at the same time as well.
I had been out of the hobby for a while and trusted them, as looking around the store, I didnt think I needed to worry about outdated products paying full MSRP.
After I assembled my cabinet and began researching my components to find them outdated I was honestly sickened.
Thankfully they returned the light, but buying a brand new tank at full price 3 days before the new model sucks for me. I wasnt about to tear down the tank, but I dont like that. I dont feel like i was lied too, but I dont think they were ignorant to what was happening either.
I was really impressed by the store and thought I was in the right place but the experience left a bad taste in my mouth. I drove a long ways to avoid this type of transaction.
I know they are a sponsor here and the owner contributes alot to share but my experience with neptunes is crap. Im selective about where I spend my money, and in the end I feel like I made the wrong choice to support Neptunes, as they didnt support me, they took me for a sucker.
Ive worked in,supported, and been sponsored by a small business for decades and I know good and well everyone in there is familiar with the latest products on the shelf and the stuff that has sat a while.
The livestock deal is a nice perk but their fish prices are so high its basically normal pricing everywhere else imo.
Ive found every other lfs too be much more respectful and considerate when taking $4k.
Perhaps my fish were too small for their fry.
Long story short, check your part and model numbers and always be familiar with what youre buying. But also fool me once, happy reefing.
I used marco rock from Florida and it was loaded with cool stuff, including these tunicates, and what I believe is porites sps. All kinds of other snails,starfish, and critters too! I felt this rock was a little overpriced but has honestly intrigued me more than any coral Ive bought and the surprise inhabitants are always a riot! I also never got an ugly phase with help of strawberry conch and nessarius snails.
My bubble king skimmer is overpriced but my favorite tool on my tank.
I have a nyos 120 you can have [after all, its a little outdated] and some starter frags to give you something to play without dumping your pockets. Im in Pacifica.
This is is something I could have written. Not about Neptune, but about a business I was not happy doing business with.
Regardless of how controversial this could be.
Unfortunately, 4k is not a lot when it comes to buying a tank, but it is a lot of money as is which you want to spend as effective as possible.
But lets break down your negative experience:
1. You bought a RedSea G2 vs a soon later released G3, I assume?
If you walk into an Apple store and the new phone comes out the next week, I do not believe anyone will mention that you should wait until next weeks and not buy the phone now.
And I believe this is literally true in all stores small or large the case. I followed a discussion about the AquaWiz recently which continues to release new generations regularly, and while the product improves, buying an outdated model due to timing issues makes almost no difference, but people get upset because they were not told.
The same with this tank. If you compare the G2 and G3 of this size tank, I was not impressed. The glass structure is the same, but some flow improvements were made. Your tank will not be any more successful with a G3 vs a G2 of this exact tank type (different story for a larger tank size).
2. Lights were outdated
Same as above, however, from what I know the G6 were not better than the older one, specifically not the G4 which you probably got, which some consider the superior lights.
3. Fish too expensive
This one thing I have no sympathy for. Where you buy your fish from matters, how fish are being sourced from and how they are treated when they arrived matters. Buying cheap fish can become an expensive purchase. Comparing costs of livestock like it is a commodity misunderstands the value and treatment of animals in this hobby.
Overall, when you buy your equipment at an LFS, you will most likely pay more than if you bought it from an online source. Either through outdated equipment or higher prices on new products.
But you get very valuable advice which you will not get online. And that matters so much more when making decisions on tens of different choices of tanks and lights etc.
Your tank will not be more or less successful with newer or older products, but from the wisdom you receive from others including your LFS - this is the value you got when you did business with them.
And frankly, I am not easily impressed by fish stores, mostly more to the contrary, but Neptune is a standout stores which just knows how to be highly successful in this difficult hobby - I rather buy last gen stuff from them and have a chance to learn something along the way.
With all that said, I recognize your frustration and this is meant to be provide a different perspective only, not to dismiss your concerns (except the one related to fish

…).