High Tide Aquatics

Just found sand in the seal of my RSR250...

under_water_ninja said:
Glad you got it figured out for the time being! If you need to house anything let me know.
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Very much appreciated! @Blaise006 actually had a RSR250 he wasn't using that he's letting me borrow until I figure out next steps. I customized my plumbing, but - thankfully - I had the foresight to keep the stock unions as a connection point and my rockwork is in two large pieces. So we basically just had to drain, disconnect three unions, lift old tank off, put new tank on, reconnect unions, fill. And my rockwork is actually just two large pieces, so it was pretty easy to lift it out/drop it back in.

under_water_ninja said:
Damn I never though about that lol, I run bare bottom on my 100gl. It’s not a Red Sea tank, but man, that’s the ultimate sign, is when you get sand in there.
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What's terrifying to me is that, when @Srt4eric posted my picture on a Red Sea FB for me, one person actually commented they'd had sand and bristleworms living in their seam for quite a while.
 
Can you post a couple more pictures of the seam? I'm still trying to understand how water didn't come out... Was there still part attached? Like an 1/8" strip at the bottom?
 
Meshmez said:
Can you post a couple more pictures of the seam? I'm still trying to understand how water didn't come out... Was there still part attached? Like an 1/8" strip at the bottom?
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I don't have any more pictures. However, I think there was a very, very thin part of the seam still attached at the bottom, and the edges were holding it in place. Pardon the language, but I was shitting bricks most of the day because I could gently poke the bottom seam underneath the sand and see the sand move up and down, so there wasn't much seam.
 
IOnceWasLegend said:
I don't have any more pictures. However, I think there was a very, very thin part of the seam still attached at the bottom, and the edges were holding it in place. Pardon the language, but I was shitting bricks most of the day because I could gently poke the bottom seam underneath the sand and see the sand move up and down, so there wasn't much seam.
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Silicone can be pretty amazing stuff lol
 
So was this a new tank? i.e. you were the only owner? I presume any warranty is long past over. But yeah shit like that is making me happy I haven't dove back into the hobby or worse... decided to go for acrylic :D
 
sfsuphysics said:
So was this a new tank? i.e. you were the only owner? I presume any warranty is long past over. But yeah shit like that is making me happy I haven't dove back into the hobby or worse... decided to go for acrylic :D
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The tank was purchased secondhand from a BAR member, but they were the original owner. I believe it was only 3-4 years old.

I don't believe it's out of warranty time-wise, but - in spite of offering to provide the original proof of purchase and coordinate with the original owner - Red Sea said, "Nope, sorry, not the original owner, can't do anything." Which isn't surprising but, given I informed them I opted for a Reefer in spite of hearing all the bad press of seams failing, you'd think they would be a bit more PR-conscious.
 
So, (hopefully) final update:

I was informed by the Red Sea rep that they don't sell tanks directly to the public but, since this was a replacement, they were willing to sell me a new G1 RSR250 (tank only) at a significantly discounted rate. After thinking about it overnight, I've opted to go for that, since I'll likely be getting a larger tank in the next 2 to 3 years.
 
Mr2KiEu said:
Glad to hear they are offering a replacement!
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Thank you; and I am, too.

In case anyone finds this in the not-so-distant future and they're having issues of their own: I had to ask for this. Specifically, I requested a price break/discount on a different system after I was told, "Sorry, we can't help," and their response was to then offer a discounted rate on the 250.
 
IOnceWasLegend said:
So, (hopefully) final update:

I was informed by the Red Sea rep that they don't sell tanks directly to the public but, since this was a replacement, they were willing to sell me a new G1 RSR250 (tank only) at a significantly discounted rate. After thinking about it overnight, I've opted to go for that, since I'll likely be getting a larger tank in the next 2 to 3 years.
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Not bad. I would have gone for that too. Hopefully the discount was nice and big!
How long till it shows up? Send a shout if you need a hand
 
Well that's nice they're willing to sell you a "significantly discounted rate" whatever price that may be.

When I asked Marineland (or whomever the parent company was) about my failed DD tank, they were like "ok send us pictures, and this and that" and I was like "ok, is this good enough" and they completely ghosted me.
 
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