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Neptune trident advanced replacement

iani

Supporting Member
Just a heads up, I initiated an advanced replacement for my trident on the 18th of this month. I emailed today to check on when a replacement will be shipped. They said they are on backorder and they currently do not have an eta on when it will be shipped out.
 
So you shipped your unit to Neptune ? If you still have it. I can clean it out for you. Unless a board is bad. Then I can’t fix that.
No I still have it, it actually started to leak, so I am not sure what is wrong with it. I already paid for the advanced replacement and had a brand new unit sitting here so its not a rush.
 
I cleaned mine out with rodi through all the hoses and still got test B failure. So the waiting begins. Might pick up a used backup here.
If you put a volt meter on the back of the pinch valve you can see it click on and off. The trident uses a single pump. Before you can buy a pinch valve on eBay. You can also swap the pinch valves around and see if it throws the same error on a different channel.
If you were closer. I would just grab it from you and test it. You want to mail it to me ?
 
If you put a volt meter on the back of the pinch valve you can see it click on and off. The trident uses a single pump. Before you can buy a pinch valve on eBay. You can also swap the pinch valves around and see if it throws the same error on a different channel.
If you were closer. I would just grab it from you and test it. You want to mail it to me ?
Tempting, I should be able to do the debug here. With a test B failure, what hoses would you swap? The trident I assume is looking for the specific reagents at the time it is testing each A,B, and C, and inlet and output seem like they would be "fixed". Curious what your debug steps would be after rodi flushing all tubes?
 
Ohh man that sucks...I just brought both of mine on line last weekend. Hopefully I won't be running into this for a while.

How much do they charge for the advanced replacement?
 
No I still have it, it actually started to leak, so I am not sure what is wrong with it. I already paid for the advanced replacement and had a brand new unit sitting here so its not a rush.
Leaking should be able to be debugged. Take all reagents out and watch the mechanisms at the back of the trident while it is running. Likely easier with the cover off.
 
It’s not very difficult. I know you can do it. But here’s a quick , how it works. Black tube is aquarium water in. Clear tube is water out. There’s 5 pinch valves , one master manifold and one two-way pump. Water goes up thru the black tube thru pinch valve #3 thru manifold to pump to the cup at the top with the mixing bead. Then drains thru pinch valve # 4. Pinch valve #2 controls reagent C. Pinch valve # 1 controls reagent B. Pinch valve # 5 controls reagent A. The electronic eye just counts and see the drops. If you disassemble it. Make sure you mark which way the electronic dins go in. Cuz they are china plugs and you can plug them in backwards. It will fry your circuit board. There’s a small rectangular button on the pinch valves to remove the hose. It just slides out. The pinch valves can be removed from the back. Just take the screws out. If you remove the master manifold. Make sure you mark what tube goes where. I’m not sure if it’s metered valve inside. I always put things back to the correct plug.
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It’s not very difficult. I know you can do it. But here’s a quick , how it works. Black tube is aquarium water in. There’s 5 pinch valves , one master manifold and one two-way pump. Water goes up thru the black tube thru pinch valve #3 thru manifold to pump to the cup at the top with the mixing bead. Then drains thru pinch valve # 4. Pinch valve #2 controls reagent C. Pinch valve # 1 controls reagent B. Pinch valve # 5 controls reagent A. The electronic eye just counts and see the drops. If you disassemble it. Make sure you mark which way the electronic dins go in. Cuz they are china plugs and you can plug them in backwards. It will fry your circuit board. There’s a small rectangular button on the pinch valves to remove the hose. It just slides out. The pinch valves can be removed from the back. Just take the screws out.
View attachment 67701
Thanks, my question was about you saying to swap tubes and see if a different channel works to test the pinch valve.

Are you saying take solenoid 5 and swap with solenoid 2? Or what is your procedure there?
 
It’s not very difficult. I know you can do it. But here’s a quick , how it works. Black tube is aquarium water in. Clear tube is water out. There’s 5 pinch valves , one master manifold and one two-way pump. Water goes up thru the black tube thru pinch valve #3 thru manifold to pump to the cup at the top with the mixing bead. Then drains thru pinch valve # 4. Pinch valve #2 controls reagent C. Pinch valve # 1 controls reagent B. Pinch valve # 5 controls reagent A. The electronic eye just counts and see the drops. If you disassemble it. Make sure you mark which way the electronic dins go in. Cuz they are china plugs and you can plug them in backwards. It will fry your circuit board. There’s a small rectangular button on the pinch valves to remove the hose. It just slides out. The pinch valves can be removed from the back. Just take the screws out.
View attachment 67701
I'm sure I can understand this if I tried.... Maybe
 
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