Neptune Aquatics

Neptune trident advanced replacement

Too bad they are so far behind with the replacements. I used the service when it first started (had a bad solenoid) and it worked great at that time. The fact that they are far behind on a service that couldn’t be more straightforward is a terrible sign that they are not prioritizing customer support anymore unfortunately.

Troubleshooting these can be maddening or interesting, depending on your perspective. I’ve had to troubleshoot mine several times and it’s been a different problem each time. Leaking means one of the microtubes popped off, which is easy to see when you open it up. Usually this is because it’s trying to push against pressure (I think), as opposed to just randomly coming off, and so the cause can be a lot less easy to determine. The most recent issue I had was in some ways the most frustrating and the most rewarding. I was having tubing pop off, but all the internals otherwise seemed fine. Turns out I had some other tubing resting on top of my waste tubing as it goes through my wall pass through into the garage. Gave enough back pressure eventually to intermittently pop off a micro tube.
 
JVU said:
Too bad they are so far behind with the replacements. I used the service when it first started (had a bad solenoid) and it worked great at that time. The fact that they are far behind on a service that couldn’t be more straightforward is a terrible sign that they are not prioritizing customer support anymore unfortunately.

Troubleshooting these can be maddening or interesting, depending on your perspective. I’ve had to troubleshoot mine several times and it’s been a different problem each time. Leaking means one of the microtubes popped off, which is easy to see when you open it up. Usually this is because it’s trying to push against pressure (I think), as opposed to just randomly coming off, and so the cause can be a lot less easy to determine. The most recent issue I had was in some ways the most frustrating and the most rewarding. I was having tubing pop off, but all the internals otherwise seemed fine. Turns out I had some other tubing resting on top of my waste tubing as it goes through my wall pass through into the garage. Gave enough back pressure eventually to intermittently pop off a micro tube.
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What is worse is there wasn't word on the website about the backorder. No communication until I reached out.
 
Got my refurbished trident in the mail today after waiting a month. Out of the box, the inlet hose wasn't connected to the black hub and two of the solenoids were not pushed into their home position including the intake one, which might explain the hose pulled off of the hub. I took the cover off, and fixed those issues and... still getting Test B failure with the new unit. I'll try my debug tomorrow but so far, not impressed.

Might be time to start swapping solenoids like Will suggested.
 
H2OPlayar said:
My first one worked for 3 plus years straight. I think the growth of the company has left their quality control behind.
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I’m worried that the buyout by a monolithic acquisition corporation that doesn’t care about the hobby has intentionally left quality and support behind. I think they let go/lost a lot of good people both initially and when they moved the company. I wouldn’t be surprised if they currently don’t even have people who are competent at fixing/refurbing/QC’ing these units anymore and that’s why they have this long wait time and appear to be shipping defective refurb units back out.
 
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