Neptune Trident Help

[gmdcdvm]

Ok,
I am the first to admit I am not tech savvy. Need some help from someone who is pretty good/familiar with this stuff. I find the app to be OK but programming something is not intuitive. I finally got around to setting up a Neptune Trident I bought used about 1.5 years ago (I know I know. Time just slips by sometime with other priorities haha).

I followed the online instructions to set it up. Can’t seem to get it to prime or run a test. Not sure where to go from here. The tile says “idle” on it. I have tried to factory reset it but nothing. Wondering if I need to break it down and make sure the internal are working and the lines are good.

Not getting any error messages. Just nothing going on but I can hear the pumps working.

Thoughts? Might be time to scrap it and get a new one??

Gerry

 

[Hamada]

Hit the gear icon

Menu drops down. Hit the trident.

Scroll down. They'll be a Prime tab, click it and They'll be a list of what you want to prime. You can select 1 or all to prime. I suggest doing 1 at a time.

After selecting what you want to prime, scroll up and upload the settings (orange icon) after that it should start priming.

Hope this helps

 

[Chrism1330]

I also just set up a used trident, mines was acting weird. I found that flushing the tube with a syringe and water helps clear out any debris which helps remove any weird error showing up and i used calibration solution to get it working again.

 

[gmdcdvm]

Hey Hamada,
Tried this twice. No luck. Even now I can hear it doing something. But nothing happens.
G

 

[Chrism1330]

Oh i also switched it manually so its not constantly running like it is now for you. Change the mode.

 

[gmdcdvm]

It’s on automatic.

 

[Chrism1330]

It’s on automatic.

Yea i switched mines to “Manual” so its not constantly running thats why you hear the solenoid running cause its on “auto”
Hit the auto button and then the drop down will show and select manually

 

[Chrism1330]

I would flush the lines with tank water or RO water to just to have piece of mind there is no debris. If it hasnt been used in a while it could be that the additives have dried up in the line causing a blockage. Which makes the system show “idle” and not properly running/testing correctly.

 

[Hamada]

Hey Hamada,
Tried this twice. No luck. Even now I can hear it doing something. But nothing happens.
G

Sounds like the intake tube is clogged.

I would flush the lines with tank water or RO water to just to have piece of mind there is no debris. If it hasnt been used in a while it could be that the additives have dried up in the line causing a blockage. Which makes the system show “idle” and not properly running/testing correctly.

I would do this ^

 

[gmdcdvm]

Thanks. Will do.

 

[H2OPlayar]

Make sure if you flush with the line attached to the trident you push 2 solenoid valves to give the water somewhere to go. Let us know if you have more questions, a bunch of us have taken these apart and done extensive debug.

 

[gmdcdvm]

Well,
I took it apart today. Cleaned all the lines including the lines inside that are part of the tubing manifold. Set it all up again. Waiting to see how it works out. I will let you all know.
G

 

[Turkeysammich]

If you need help. Let me know.