Finally watched my first couple episodes. And...yep, they suck. Not a completely unentertaining show, but they do some terrible stuff. It's like they are hurting for business so badly that they don't know how to tell a client no. Instead they just deliver whatever crazy request the client has, and then let some poor maintenance guy deal with the nightmare they've created.
As a service guy myself, I've learned that clients that don't really know what is realistically possible will ask you for some crazy stuff. For instance, they will want a reef tank, because plants (the corals) are so pretty, but they also want like 5 tangs a trigger, a couple angels, and a big puffer,and maybe a lionfish, and also some of those butterflyfish that are so cool in a 100 gal tank, and then maybe they ask you, "what about seahorses, they're so beautifull!" I believe that rather than try to deliver whatever the client wants that I should educate them as to why they shouldn't combine all the animals they want and how to not WAY overstock a tank.
Face it, normal people don't know what goes together and what can safely, humanely, and realistically be achieved. If you don't have the balls to tell them what they want is crazy and shouldn't be tried then you shouldn't be in the business. I have to imagine those guys know what they are doing in many instances is wrong, or at least a bad idea, but just don't care about the animals. They just want the money! And they know that they won't have to deal with the long term results or maintenance, what an awful business they run, and what a bad example they set for everyone! Disgusting.