WAV and Neptune System Customer service
- Thread starter scuba71
- Start date
Coral reefer
Past President
Which is the Lexus? They basically the same
I know the difference. I was replying to Thomas who said that Neptune Aquatics carries the parts you were looking for. That was news to me.
Coral reefer
Past President
Coral reefer
Past President
They told you to kick rocks. How’s that not resolved lol. Seems pretty clear to me…
iani
Supporting Member
wow, might as well buy those knock off jebao pumps now. Same service.
derek_SR
Supporting Member
It's pretty decent, and there's an active support forum as well. I have been using Hydros for a while. Big fan.
Edit - I should add I only have experience with their support via my Alkatronic when they still covered Focustronic stuff. I haven't actually had a single problem with my Hydros stuff yet that has required me to seek help from CS (XP8, X4, WaveEngine2, Soles, Minnow, ATO).
The amount of threads I see posted here even on our small forum about Apex and Neptune problems, troubleshooting, repairs, and customer service issues is pretty crazy to me.
Good to know that.
Ever get another tank going -will def consider switching over.. so far my experience has not been as bad as the OP but I reserve judgment for any future issues with apex/neptune.
Reefer Madness
Supporting Member
On my previous tank i had some hydros equipment and it was for the fact that they are constantly making different products. I looked at it like how Milwaukee power tools over other companies. Milwaukee is constantly making new and different tools that run off their batteries. Not every one is a home run but they sure are swinging with innovation and that to me is showing they are trying to be a better company. Any company or business that stays stagnant or doesn't listen to the consumer is a dying company.
bluetang_2000
Supporting Member
Just want to share my experience, after having issue with my Apex AC3pro connecting to Fusion, I decided to switch to hydros. Setup was pretty straightforward but was having problem with outlet 1 on the XP8. Sent an email to Hydros on Sunday, and got a email response back on Monday. Gave the serial number to the rep and a replacement was already on the way the same Monday. But the replacement XP8 has problem with outlet 1 as well, so the rep sent me another XP8. Will find out if the 2nd replacement outlet 1 will work for me soon. So far response has been prompt and I am happy with Hydros’s customer service.
Btw, the AC3 pro was about 2 years old and was already replaced by Neptune with the same connection issue to Fusion, which was frustrating when happens during out of state vacation
Btw, the AC3 pro was about 2 years old and was already replaced by Neptune with the same connection issue to Fusion, which was frustrating when happens during out of state vacation
I think @derek_SR had an outlet go out too on that unit.