Reef Keeper
Guest
Just got this e mail last week and after calling Fosters and Smith they sent me a prepaid return Label and immediate credit / refund back to my account. Here is a list of them: Hope you don't have one of these; but I would purchase another one when Hagen comes up with a solution to the matter (though not sure what the defect is as I hadn't put it in the fresh water tank upstairs yet.
February 15, 2011
Dear JOEL,
We're contacting you with important news about your Marineland Stealth PRO Heater. Marineland is investigating quality issues involving the Stealth PRO Submersible Heater line, and out of an abundance of caution, they have stopped selling 100, 150, 200, 250 and 300 watt models. If you have questions about this stop sale or to return these heaters under your Marineland warrantees, please call Marineland Customer Service at 800-338-4896.
Please stop using it immediately and take the following steps:
Unplug the heater from the wall to stop the flow of electricity
Let the heater cool for 15 minutes
Remove the heater from the tank
As a valued customer, your satisfaction is our priority and we would like to offer a replacement or refund for the heater you purchased from us.
Our team of Aquatic Specialists recommends the Marineland Visi-Therm Heaters or Fluval M Submersible Heaters as appropriate substitutes
Please contact Foster & Smith Aquatics Customer Service at 1-800-443-1160 at your earliest convenience to arrange the proper return and exchange/refund of your Marineland Stealth PRO Submersible Heater.
We apologize for any inconvenience this may have caused. Please let us help you continue to enjoy your favorite hobby for many years to come!
Sincerely,
Customer Care Team,
Foster and Smith Aquatics
1-800-443-1160
CustomerService@FosterAndSmithAquatics.com
February 15, 2011
Dear JOEL,
We're contacting you with important news about your Marineland Stealth PRO Heater. Marineland is investigating quality issues involving the Stealth PRO Submersible Heater line, and out of an abundance of caution, they have stopped selling 100, 150, 200, 250 and 300 watt models. If you have questions about this stop sale or to return these heaters under your Marineland warrantees, please call Marineland Customer Service at 800-338-4896.
Please stop using it immediately and take the following steps:
Unplug the heater from the wall to stop the flow of electricity
Let the heater cool for 15 minutes
Remove the heater from the tank
As a valued customer, your satisfaction is our priority and we would like to offer a replacement or refund for the heater you purchased from us.
Our team of Aquatic Specialists recommends the Marineland Visi-Therm Heaters or Fluval M Submersible Heaters as appropriate substitutes
Please contact Foster & Smith Aquatics Customer Service at 1-800-443-1160 at your earliest convenience to arrange the proper return and exchange/refund of your Marineland Stealth PRO Submersible Heater.
We apologize for any inconvenience this may have caused. Please let us help you continue to enjoy your favorite hobby for many years to come!
Sincerely,
Customer Care Team,
Foster and Smith Aquatics
1-800-443-1160
CustomerService@FosterAndSmithAquatics.com