Black bar issue seems :shrug:, not a huge deal, and assuming it was implicit or explicit in the communications I can see them saying that's not on them and your call.
Bowing already is on them. They screwed up. Fine'ish because they are learning, but faulty product and I'd expect them to fix it or if really not supportive seems like something a credit card company would deal with.
Unless the ask for that material and thickness was from you, then it's gray area again.
Bowing already is on them. They screwed up. Fine'ish because they are learning, but faulty product and I'd expect them to fix it or if really not supportive seems like something a credit card company would deal with.
Unless the ask for that material and thickness was from you, then it's gray area again.