Reef nutrition

I feel like Kaiser-Permanente ripped off my pops.

sfsuphysics

BOD
Staff member
So I brought dad to Kaiser for an eye exam, he needs help due to mental problems, unfortunately after the exam they only allowed one person to sit with the eye glass technician or whatever they're called (not sure if they're actual optometrist or if they're ex-car salespersons), and after a while they come back ring him up and the total $527, I asked "doesn't he have insurance?" and yes he does... that was with $175 taken off the top. So I go to look at the bill, it's like $500 for lenses, it says "VIP something" now he has progressives, so I get those cost more... but $500? and yes they do have that sunlight color change but damn... then there's like another $130 for special coating. I don't know why but I feel like they talked him into buying premium lenses and what not when he really doesn't need them. Hell my glasses are progressive, with the color changing in sun, and a special anti-glare coating, but they cost like $150 or so at Costco. Now I know Costco won't be beat as far as price, but over $700 seems really extreme for eyeglasses, now if he got $500 frames and then they ended up being $700 then sure I get it, but that seems like a lot for something that isn't even a very strong prescription. So my father has always been one to be the "oh yeah we need that", well he's got partial dementia now, so I feel like the eye glass technician really sold him on everything.

Definitely thinking of grabbing his bill and going down to Kaiser tomorrow without him and finding out more about this bill. I don't mind if they're paying more than Costco, but that seems excessively more for a pair of eyeglasses without fancy frames.
 

Meshmez

Supporting Member
What brand of glasses did he get? That can make a huge difference. And yes the anti glare coatings and such can be pricy
 

Squist

Supporting Member
I'm in Kaiser network and in the last year or two had an exam and new glasses. Total cost was similar with progressives and anti-glare. My frames don't have a name or logo I recognize but they're pretty nice and have held up. $500-$600 sounds around the price point. Yes--too much for what they are.

I'd like to help clear-up for others who may not know: your dad's eye exam was conducted by a medical doctor. His frames, lenses, features--the eyewear product--are provided through Kaiser's "store". Their product is what it is.

What I do remember is that Kaiser has a satisfaction guarantee. Maybe you could return the glasses for a full refund and take the prescription to an online service like Zenni. I've had great results with Zenni. I get prescription sport (mountain biking) glasses from them for $50 that I don't mind smashing up. https://www.zennioptical.com. Punch in the prescription, take a measurement of his pupal distance and they arrive in the mail. They're not the only company doing this too.
 

ofzakaria

Supporting Member
So I brought dad to Kaiser for an eye exam, he needs help due to mental problems, unfortunately after the exam they only allowed one person to sit with the eye glass technician or whatever they're called (not sure if they're actual optometrist or if they're ex-car salespersons), and after a while they come back ring him up and the total $527, I asked "doesn't he have insurance?" and yes he does... that was with $175 taken off the top. So I go to look at the bill, it's like $500 for lenses, it says "VIP something" now he has progressives, so I get those cost more... but $500? and yes they do have that sunlight color change but damn... then there's like another $130 for special coating. I don't know why but I feel like they talked him into buying premium lenses and what not when he really doesn't need them. Hell my glasses are progressive, with the color changing in sun, and a special anti-glare coating, but they cost like $150 or so at Costco. Now I know Costco won't be beat as far as price, but over $700 seems really extreme for eyeglasses, now if he got $500 frames and then they ended up being $700 then sure I get it, but that seems like a lot for something that isn't even a very strong prescription. So my father has always been one to be the "oh yeah we need that", well he's got partial dementia now, so I feel like the eye glass technician really sold him on everything.

Definitely thinking of grabbing his bill and going down to Kaiser tomorrow without him and finding out more about this bill. I don't mind if they're paying more than Costco, but that seems excessively more for a pair of eyeglasses without fancy frames.
You should go back and ask. Who sold your the glasses is not a doctor, doctor did the exam and generat the prescription that is passed to a retailer who are trained to sell overpriced glasses. Insurance usually cover $150 of the glasses (this is ppo) inwpipd expect with Kaiser yhey cover more. The trick is, insurance will not cover shove certain criteria and features in the glasses and what these "retailers" they push things to have higher price cost so you pay out of pocket so they make their profit from you then go deal with insurance reimbursement. This is stupid and not fair with your dad situation. I would go back and ask for lower cost glasses that insurance would approve and carry most of its cost.
I buy my wife designer brand glasses and barely pay $500 to $700 out of pocket.. Hell my glasses are titanium and costed me $450 after insurance portion...
 
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max_nano

Supporting Member
If you’re able to return the glasses, I’ve been getting Warby Parker glasses for the last few years. They start at 95$ for basic prescription glasses, I have bad vision and needed to upgrade to a thinner glass or something but mine with all the options are still under $300. I took them to my old glasses shop to get a quote for new lenses to try to support the local business but they wanted $300 for just new lenses.
Read up on luxottica, they’re a major player that drive up the cost of glasses and sun glasses, some of the brands they own are: Lens Crafters, Ray Ban, Sunglass Hut, and almost every designer brands licensed optical product rights to them (Gucci, channel, Versace). They’re massive and they have close to a monopoly on eye wear
 

sfsuphysics

BOD
Staff member
I'm in Kaiser network and in the last year or two had an exam and new glasses. Total cost was similar with progressives and anti-glare. My frames don't have a name or logo I recognize but they're pretty nice and have held up. $500-$600 sounds around the price point. Yes--too much for what they are.
Ok, this is really all I care about, if Kaiser glasses are more expensive than others that's fine, I just didn't want my dad to get all sorts of "upcharges" like the high index glass (he doesn't have coke bottle glasses so no need for thinner stuff), or the ultra high impact polycarbonate (for obvious reasons he's not allowed to touch a power tool). I was just confused because their website says "multi-focal" starts at $149*, and yeah I realize that's bifocal not progressive, but still. But if that's what they charge, I'm not going to complain about it and simply realize they charge more than others which again I'm fine with, I just didn't want him taken advantage of because he's an old guy who's more likely to say yes when some technician is spouting technobabble at him, and due to COVID-19 I was not allowed to be over there and help him with the decision making process.
 

ofzakaria

Supporting Member
Ok, this is really all I care about, if Kaiser glasses are more expensive than others that's fine, I just didn't want my dad to get all sorts of "upcharges" like the high index glass (he doesn't have coke bottle glasses so no need for thinner stuff), or the ultra high impact polycarbonate (for obvious reasons he's not allowed to touch a power tool). I was just confused because their website says "multi-focal" starts at $149*, and yeah I realize that's bifocal not progressive, but still. But if that's what they charge, I'm not going to complain about it and simply realize they charge more than others which again I'm fine with, I just didn't want him taken advantage of because he's an old guy who's more likely to say yes when some technician is spouting technobabble at him, and due to COVID-19 I was not allowed to be over there and help him with the decision making process.
You should call and demand a return and cheaper glasses option. In this time and given your dad situation it is unethical not to provide cheaper option, one that mostly covered by insurance..I would call today before they start making the glasses and they tell u it's too late..
 

Gablami

Supporting Member
If your father can’t make financial decisions on his own, or has additional limitations such as mild dementia or language/communication barriers, these patients are allowed to be accompanied in KP facilities.

I don’t think it’s fair to say he was “ripped off” or call it unethical, when the optical department, which is selling eyeglasses, offers upgrades that they would offer to any patient, and your dad says that he wants it. My dad says yes to these things too. It’s his money.

If your dad didn’t understand what was being asked, or is not capable of making those financial decisions, then someone should have been with him.

Just my 2c.


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ofzakaria

Supporting Member
If your father can’t make financial decisions on his own, or has additional limitations such as mild dementia or language/communication barriers, these patients are allowed to be accompanied in KP facilities.

I don’t think it’s fair to say he was “ripped off” or call it unethical, when the optical department, which is selling eyeglasses, offers upgrades that they would offer to any patient, and your dad says that he wants it. My dad says yes to these things too. It’s his money.

If your dad didn’t understand what was being asked, or is not capable of making those financial decisions, then someone should have been with him.

Just my 2c.


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That's exactly my fear
 

sfsuphysics

BOD
Staff member
If your father can’t make financial decisions on his own, or has additional limitations such as mild dementia or language/communication barriers, these patients are allowed to be accompanied in KP facilities.
Yeah, I'm still learning the ropes of what I can demand when I'm with him. The person blocking the waiting area just seemed very cut and dry about "only one person here"
 

Gablami

Supporting Member
Yeah, I'm still learning the ropes of what I can demand when I'm with him. The person blocking the waiting area just seemed very cut and dry about "only one person here"
If your dad seems pretty functional, they probably would say that. But I bet if you explain the situation, they won’t give you much trouble. My dad can make his own financial decisions, but I’m sure if I were with him, he would make better ones, LOL.


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Piper

Supporting Member
I have Kaiser as well. I only buy my glasses from them if they are on sale. If not, I'll take my prescription and buy on-line or Costco. That said, I do think they slightly took advantage of the situation here. I agree with Gablami, explain the situation and I bet they will accommodate in the future. It wouldn't hurt to go back to talk to them also. The worst thing they can say is get lost.

~Charlie
 

xcaret

Guest
Many industries “pray” on the elderly and are also seen as an easy target for many scams.
If anyone suspects any sort of abuse towards an elderly person, authorities can be contacted about it.
 

Kim Pattison

Supporting Member
I got my glasses from eyeglass world. Exam and 2 pair of glasses for $79.00 (I got the upgraded frames). I think you can get out of there for $59.
 

capescuba

Supporting Member
Just so you are aware you can also use VSP with Kaiser if you have that. So whatever Kaiser does not cover, you can submit to VSP .... Not sure if that helps, but PSA if not.
 

Arvind

Supporting Member
Lens crafters for me. Kaiser glasses suck. I have Kaiser


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